At Sapphire Grand Drives, we are committed to protecting the privacy of visitors and users of our online platform and services. This policy outlines how we collect, use, disclose, and safeguard your information when you interact with our site or use our services.
We collect information that helps us provide and improve our luxury automotive rental services, chauffeur services, wedding car rental, corporate luxury transport, long-term premium leasing, and airport luxury transfers. This information falls into a few categories:
Information you provide to us: This includes personal and contact details such as your name, address, email address, phone number, driver's license information, passport information, and payment information (like credit card details) when you make a booking, register an account, or contact us. It also includes details about your rental or service preferences and requirements.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device, including your IP address, browser type, operating system, access times, pages viewed, and the referring URL. This helps us understand how users interact with our site and improve its functionality.
Information from other sources: We may receive information about you from third-party partners, such as verification services or payment processors, as necessary to provide our services.
We use the information we collect for various purposes, including:
To provide and manage the services you request, such as processing bookings, managing rentals, and facilitating chauffeur services.
To process payments and prevent fraudulent transactions.
To communicate with you about your bookings, services, and respond to your inquiries.
To improve our services, customize your experience, and develop new offerings.
To ensure the security of our site and services, and prevent fraud or illegal activities.
To comply with legal obligations and regulations.
To send you marketing and promotional communications about our services, where you have consented to receive them.
We process your personal information based on several legal grounds:
Performance of a contract: When processing is necessary to fulfil the services you have requested or to take steps at your request before entering into a contract.
Legal obligations: When processing is necessary to comply with applicable laws or regulations.
Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our services, ensuring security, and marketing (where not based on consent).
Consent: Where required by law, we will obtain your explicit consent to process certain types of information, such as for sending marketing communications.
We may share your information with third parties in the following circumstances:
With service providers who perform services on our behalf, such as payment processing, data analysis, marketing, and customer service. These partners are contractually bound to protect your information.
With business partners and affiliates as necessary to provide our services or operate our business.
In response to legal process, such as a court order or subpoena, or to comply with other legal obligations.
To protect the rights, property, or safety of Sapphire Grand Drives, our users, or others.
In connection with a merger, sale of company assets, or other business transaction involving our company.
With your consent or at your direction.
We implement appropriate technical and organizational measures to protect the information we collect and store from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information transmitted over the internet.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose of processing.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request erasure of your personal information under certain conditions.
The right to request restriction of processing your personal information under certain conditions.
The right to object to the processing of your personal information under certain conditions.
The right to data portability, allowing you to receive your information in a structured, commonly used format.
The right to withdraw consent at any time where processing is based on consent.
Our site uses cookies and similar tracking technologies to collect information about your browsing behaviour, improve user experience, and analyze site traffic. You can manage your cookie preferences through your browser settings.
Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than your country.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will indicate the date of the last update. Your continued use of our site or services after any changes indicates your acceptance of the updated policy.
If you have questions or concerns about this privacy policy or our data practices, you can contact us by writing to:
Sapphire Grand Drives
12 The Capital, G Block
Mumbai, Maharashtra
400051
India